TECHNOLOGY HELP PORTAL

Clear VPN sign in credentials

To clear the sign-in credentials, follow these steps:

  1. In the search bar, look for VPN Settings
  2. Click on the Wiley X VPN (or the name of the VPN connection you need to clear) and then click on Advanced options
  3. Then click on Clear sign-in info. This will clear the current credentials for the VPN connection.
  4. Afterwards, you can connect to the VPN again.
  5. Once it prompts for a login, enter in wileyx\<your username> (change "<your username>" with your Wiley X username) and then enter in your new password. Make sure you enter in a backslash) and not a forward slash ( / ). Then click OK to connect.

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